Accessibility Statement
Last Updated: November 2025
The Stylish Hound is committed to ensuring that our services and premises are accessible to all customers. This statement outlines the current accessibility of our physical location and website.
Our Commitment
We want as many people as possible to be able to use our services and visit our premises. We are committed to continuously improving accessibility and welcome feedback on how we can enhance the experience for all customers.
Physical Location Accessibility
Our grooming salon and shop is located at:
The Stylish Hound
2 Talbot Square, Stow-on-the-Wold, Cheltenham GL54 1BQ
Current Accessibility Features
We recognise that our current premises have limitations in terms of accessibility. At present:
- Our premises are not wheelchair accessible
- We do not currently have step-free access
- We do not have an accessible toilet facility
We acknowledge these limitations fall short of our commitment to accessibility. We are exploring options to improve physical access to our premises as part of our ongoing commitment to serving all members of our community.
What We Can Offer
While we work to improve our physical accessibility, we want to help all customers access our services:
- We can bring products out to you if you are unable to enter our premises
- For grooming appointments, please contact us in advance to discuss any specific access requirements
- Our staff are happy to assist customers with accessibility needs wherever possible
Website Accessibility
Our website currently has limited accessibility features. We recognise that this does not meet the standards set by the Web Content Accessibility Guidelines (WCAG) 2.1.
Known Issues
We are aware that our website currently lacks:
- Full screen reader compatibility
- Comprehensive keyboard navigation options
- Consistent alt text on images
- Optimised colour contrast
- Text resizing options
Our Plans
We are committed to improving the accessibility of our website and are working towards implementing features that will make our online shop more accessible to all users. This is an ongoing process and we appreciate your patience as we make these improvements.
Feedback and Contact
We welcome your feedback on the accessibility of The Stylish Hound. If you encounter any accessibility barriers or have suggestions for improvement, please let us know:
The Stylish Hound
2 Talbot Square, Stow-on-the-Wold, Cheltenham GL54 1BQ
We take all feedback seriously and will use it to inform our accessibility improvement plans.
Alternative Arrangements
If you require assistance accessing our services or products due to accessibility issues, please contact us and we will do our best to make alternative arrangements to meet your needs.
Enforcement
This accessibility statement was prepared in accordance with our commitment to transparency and continuous improvement. While we strive to meet accessibility standards, we acknowledge our current limitations and are actively working to address them.
If you are not satisfied with our response to accessibility concerns, you may wish to contact the Equality Advisory and Support Service (EASS) or the Equality and Human Rights Commission (EHRC).
This statement will be regularly reviewed and updated as we make improvements to our accessibility.